Assistant Lodge Manager

A spectacular game reserve is looking for an ASSISTANT LODGE MANAGER to join their team.

This private, conservation-driven safari destination is known for its luxury lodge operations, exceptional guest experiences, and strong commitment to wildlife conservation and sustainability. They are looking for a highly organised, service-focused leader with strong operational oversight skills, the ability to manage diverse teams, and a calm, hands-on approach to delivering seamless five-star hospitality in a remote bush environment.

Candidate Responsibilities:

• Measure and enhance overall guest satisfaction, including managing special requests.
• Monitor Guest Feedback metrics on platforms such as Guest Revu and Trip Advisor.
• Assistant the lodge manager to oversee day-to-day lodge team service operations.
• Uphold and elevate the service standards provided by the lodge team.
• Ensure effective supervision and management of lodge operations in the absence of the lodge manager.
• Coordinate departmental teams to optimize guest service delivery.
• Conduct targeted training sessions to enhance technical and soft skills of lodge team members in coordination with the lodge manager
• Achieve quality improvement targets set by management.
• Develop comprehensive policies, processes, and standards governing lodge team activities.
• Manage cash handling to minimize variances within acceptable limits.
• Maintain effective stock management.
• Identify and implement cost-saving opportunities.
• Maintain and ensure the upkeep of lodge equipment through preventative maintenance.
• Take responsibility for the overall performance of lodge functions in the absence of the lodge manager.

Core Criteria:

• 3-5 years experience in lodge management or guest relations at a 5 star establishment.
• Degree/Diploma in Hotel Management
• Valid driver's license
• Good working knowledge of POS/PMS systems
• High level of attention to detail
• Strong leadership and organisational skills
• Excellent communication and interpersonal skills

This is a live-in position
21 days on/7 days off work cycle