F&B Senior Supervisor - Willow Beach

Compensation Amount:

20.00 USD Hourly

Job Summary:

The Food and Beverage Supervisor assists the Manager in all aspects of unit operations and floor management, including food, beverage, equipment, and property to facilitate the fulfillment of financial goals and company initiatives. In addition, the Food and Beverage Supervisor assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level.

Job Description:

ESSENTIAL FUNCTIONS

• Ensure complete guest satisfaction at all times by delivering high-quality service and promptly addressing guest concerns in accordance with established customer service standards.
• Monitor and supervise the setup, presentation, and ongoing maintenance of dining areas, cashier stations, and food service stations to ensure cleanliness, efficiency, and adherence to quality standards.
• Assist the Manager with recruiting, interviewing, hiring, scheduling, supervising, coaching, disciplining, and performance evaluation of staff. Train and develop hourly team members to achieve peak performance and support continuous improvement.
• Oversee daily operations to ensure compliance with all company policies and regulatory requirements, including food safety, sanitation, housekeeping, employee hygiene, uniform standards, and proper food handling and preparation procedures.
• Maintain a safe and compliant work environment by ensuring proper use, maintenance, and inspection of equipment and facilities. Immediately report and document any safety hazards, incidents, or unusual events to management.
• Support cost control initiatives by monitoring labor efficiency, minimizing waste, controlling portioning, and ensuring proper use of supplies and resources.
• Manage and monitor inventory control processes, including receiving, storage, rotation (FIFO), stock levels, and ordering to prevent shortages, overstocking, and spoilage.
• Assist in menu control by ensuring standardized recipes, consistent portioning, pricing alignment, and proper execution to maintain quality, profitability, and brand consistency.
• Assist in maintaining accurate cash control procedures, including register operations, reconciliations, and adherence to financial controls and reporting requirements.
• Ensure compliance with all applicable health, safety, and environmental standards, including OSHA, local health department regulations, and internal company policies.
• Communicate effectively with management regarding operational performance, staffing needs, inventory levels, menu performance, and any issues impacting service, safety, or quality.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma or GED preferred. Bachelor’s or Business Degree preferred.
• At least 2 years of experience in related management required.
• Food Safety Certified a plus.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire work day and to climb steps regularly.
• Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
• Food service equipment (pots and pans, stove, fridge, fryers, among others).

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.