Partner Contracting Manager
Virtuoso, Ltd.Virtuoso® is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors in 58 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with 2,500 of the world’s best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Annual sales of (U.S.) $35 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit www.virtuoso.com.
The Partner Contracting Manager position manages and facilitates all operational aspects of facilitating and executing contracting with Virtuoso’s Preferred Supplier Partners. Works as a team with designated Sales & Marketing Account Managers to maximize account productivity and relationships within Virtuoso. This person must be self-motivated, experienced, and proactive in operations management.
Essential duties and responsibilities include the following. Other duties may be assigned.
- Oversees annual renewal contracting including negotiating, creating, and distributing contracts, subsequent follow up on renegotiated contracts, reviewing and approving/declining contract renewals, updating database with contractual changes year over year, and tracking/incorporating opportunities for improvement.
- Ensures contractual compliance of all suppliers in portfolio.
- Manages onboarding of new suppliers including negotiating and creating contracts, processing signed contracts, ensuring appropriate internal personnel are notified, creating profiles in virtuoso.com, and virtuoso.com training/new supplier orientation.
- Manages offboarding of suppliers due to termination, non-renewal, and supplier default including internal and external communications, subsequent follow up, and virtuoso.com updates.
Educational and Skills Requirements:
- Bachelor’s degree
- CTA/CTC certification preferred
- 4-7 years’ experience in the travel industry required
- Work history reflecting ability to apply critical thinking and problem-solving skills, with innovation and excellent judgment
- Excellent organizational skills and an extremely high level of accuracy and attention to detail
- Strong customer service and interpersonal skills
- Excellent verbal and written skills
Travel Requirements:
- Infrequent travel may be required to attend company events (1-3 trips per year).
- Travel will be primarily domestic but may include some international.
Type/Nature of Contacts:
- External: Daily contact with partners and advisors.
- Internal: Key job contacts are primarily with managers and director level staff outside of the job’s immediate work unit/department.
We offer a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) savings plan, and more. Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.
Pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location, experience, knowledge, skills, and abilities of the applicant.