TRAMS Support Manager, Chase Travel

As the Trams - Travcom Supervisor in Chase Travel you  will oversee the day-to-day interface errors and transactions from the GDS Systems, along with the team ensuring the highest level of accuracy as records interface into our back-office system

Job Responsibilities

• Oversee and work all invoice records interfacing into TRAMS that land in error, partnering closely with the team to drive timely resolution.
• Identify each error’s source GDS (Sabre/Apollo/Amadeus), trace invoice origin, and confirm the originating agent for accountability and correction.
• Maintain deep understanding of the end‑to‑end workflow from GDS into TRAMS; ensure the team follows approved intake and actioning protocols for errored records.
• Review and investigate any records that failed to interface correctly into TRAMS; correct errors and reconcile inconsistencies impacting financial accuracy.
• Perform root‑cause analysis to recognize recurring error patterns and define sustainable solutions and preventative measures.
• Produce daily/weekly quality control reporting and steward month‑end error reporting for Leisure Invoicing, with clear tracking to closure.
• Create new travel vendor profiles as requested and ensure complete, accurate setup.
• Verify vendor requests for legal entity names and required attributes; ensure all vendors are added to the FROSCH intranet.
• Manage the Daily Missing Ticket List with the team as part of established Chase control processes and ensure timely follow‑through.
• Ensure each team member consistently reports required lists and artifacts to the shared drive, maintaining documentation standards.
• Lead a team of three, coordinating coverage and close activities; maintain monthly communications for support, feedback, and evolving priorities while modeling FROSCH core values: Respect, Integrity, Excellence, Communication, Commitment, and Delivering the Unexpected.

Required Qualifications, capabilities and skills: 

• Hands-on experience with TRAMS and at least one major GDS (Sabre, Apollo, Amadeus) is required.
• Ability to read and interpret GDS accounting history with a basic understanding of accounting principles.
• Exceptional attention to detail with strong organizational and prioritization skills.
• Demonstrated initiative and self-motivation with consistent follow-through on deliverables.
• Proven ability to work effectively under pressure and meet tight deadlines.
• High degree of accuracy and quality focus; highly detail-oriented mindset.
• Proficiency with Microsoft Office and collaboration tools (Outlook, Word, Excel, Teams, Zoom).
• Prior experience in the travel industry is required.
• Strong research and investigative skills with a track record of thoroughness.
• Professional presence with the ability to maintain poise and a positive attitude.
• Excellent interpersonal skills with diplomacy in communication and work strategies.