Travel Concierge & Operations Specialist

Travel Concierge & Operations Specialist

Location: Remote
Working Hours: EST
Engagement: Full-Time

About the Role

We’re hiring a Travel Concierge & Operations Specialist to support a fast-paced travel and aviation operations team.

This is a hands-on, execution-heavy role where speed, precision, and client experience matter. You’ll be responsible for coordinating logistics, managing real-time requests, and ensuring a seamless experience for clients in a high-pressure environment.

This is not a routine admin role. You need to think fast, stay organized, and handle multiple moving parts without dropping the ball.

What You’ll Be Responsible For

Operations & Logistics Execution

• Coordinate end-to-end travel logistics including flights, transport, accommodations, and special requests
• Manage day-to-day operational workflows and ensure all tasks are executed accurately and on time
• Track schedules, bookings, and client requirements with high attention to detail

Real-Time Request Management

• Handle live client, passenger, and internal requests in a fast-moving environment
• Manage last-minute changes, updates, and urgent requests without disrupting operations
• Prioritize multiple requests simultaneously while maintaining service quality

Client & Concierge Support

• Provide high-touch, professional concierge support to clients
• Coordinate additional services such as catering, hotels, and ground transportation
• Communicate clearly, confidently, and with empathy across all interactions

Vendor & Stakeholder Coordination

• Liaise with operators, vendors, and internal teams to ensure seamless execution
• Maintain clear and structured communication across all stakeholders
• Ensure alignment and follow-through on all operational requests

Problem Solving & Operational Excellence

• Handle unexpected issues and disruptions calmly and efficiently
• Identify potential risks or gaps before they impact operations
• Continuously improve workflows and operational efficiency

What We’re Looking For

Must-Haves

• Strong attention to detail — nothing slips through the cracks
• Excellent written and verbal English communication
• Experience in operations, logistics, travel coordination, or concierge services
• Ability to manage multiple requests at once in a fast-paced environment
• Strong problem-solving mindset and ability to think on your feet
• Comfortable working in a dynamic, constantly changing environment

Ideal Candidate

• Organized, structured, and process-driven
• Calm under pressure and able to handle urgent situations
• Proactive — doesn’t wait to be told what to do
• Detail-obsessed with a strong sense of ownership
• Comfortable dealing with high-expectation clients

Nice to Have

• Experience in private aviation, luxury travel, or hospitality
• Background in high-touch client or concierge environments
• Prior experience coordinating complex operations

What Success Looks Like

• Operational requests are executed quickly and accurately
• Clients receive a seamless, high-quality experience
• Last-minute changes are handled without disruption
• Communication across clients, vendors, and teams is clear and efficient

Interview Process

1. Initial Screening
   Assess communication, experience, and overall fit.
2. HR Interview
   Evaluate problem-solving, ability to handle real-time requests, and operational thinking.
3. Final Interview
   Confirm fit, expectations, and move to offer.