We are seeking a motivated, customer-focused Customer Experience Specialist to assist clients with planning and booking travel. This role is ideal for individuals who enjoy helping others, providing exceptional service, and working in a flexible, remote environment within the travel industry.
As a Customer Experience Specialist, you will support clients through the travel planning process while learning the systems, suppliers, and tools needed to succeed as a Travel Advisor.
Assist clients with travel inquiries, planning, and reservations
Provide outstanding customer service via phone, text, and email
Research travel options including resorts, cruises, flights, and vacation packages
Maintain accurate client records and follow up as needed
Learn travel supplier systems and booking platforms
Strong communication and customer service skills
Reliable, self-motivated, and detail-oriented
Comfortable using basic technology (email, messaging, online systems)
Ability to work independently while following structured processes
No prior travel experience required
Flexible, remote work schedule
Comprehensive training
Supportive team environment with step-by-step guidance
Access to travel industry tools, suppliers, and perks
Opportunity for performance-based income and growth
Individuals with customer service, hospitality, or sales experience
Career changers seeking flexibility and remote work
Stay-at-home parents, empty nesters, or side-income seekers
Those who enjoy helping people and love travel