Specialty Sales Representative

For 53 years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, and provides unmatched retail service, foodservice, lodging, and trip planning services. Behind NOC's rapid growth are our five core values: Lead by Example, Do the Right Thing, Service Before Self, Work Hard-Play Hard, Make it Happen. These core values unite a community of leaders and pioneers in an exciting, fun and always changing work environment.

Employment opportunities, with NOC, offer rare opportunities to work in beautiful locations, grow skills and share passion with others for active outdoor recreation. Ideal candidates are leaders in both the outdoors and the work place and wish to join a unique, values-driven organization. They aspire to excellence in their fields and disciplines and they demonstrate a commitment to the service of others. Above all, they want to provide visitors with unforgettable experiences in the outdoors. If this sounds like you, we hope you'll apply to join the NOC team.

Summary: 

The Specialty Sales Representative position is primarily responsible for generating new business and maintaining existing sales for NOC’s SOLO Southeast Wilderness Medicine Programs, Paddling School and Custom Group programs. Specialty sales reps are uniquely positioned to focus on maintaining relationships, increasing $ per guest and growing overall revenue through a mix of consumer facing, custom, group and institutional programming.  The Specialty Sales Representative position reports to the Group Sales Manager and works closely with other Specialty and Group Sales Representatives as well as operations and marketing departments to achieve strategic business growth.

Responsibilities and Duties: 

• Generate new sales and maintain existing business for SOLO Southeast, NOC’s Paddling School, and Custom Groups
• Maintain accurate information for prospective and booked business utilizing NOC’s software platforms, processes, and data management
• Answer inbound guest phone calls, emails and chats
• Prioritize, respond to and follow-up with all inbound lead inquiries
• Conduct outbound lead generation and follow-up via cold calling and email in order to identify and grow new business opportunities
• Maintain up to date knowledge of NOC products and processes
• Provide guests with superior guest service via email, phone, and in-person before and after reservation completion.
• Collect deposit and balance payments in a timely fashion per NOC payment policies
• Collaborate with all NOC departments to ensure that all guest and group bookings are executed to product/guest expectations
• Actively develop new business opportunities in NOC’s Outdoor Schools in collaboration with operating department managers, marketing and other sales reps.
• Collaborate with Marketing Department to ensure website and collateral information is accurate and identify opportunities for new collateral and sales opportunities 
• Collaborate with Group Sales and other Specialty Representatives to identify areas for sales growth and process improvement
• Improve processes to improve guest experience, increase efficiency, and increase revenue
• Manage key specialty, group, and partner accounts 
• Manage special projects related to sales and marketing
• Identify & attend trade shows to strategically maintain and grow relationships
• Exemplify and demonstrate NOC’s Core Values and Brand Promise
• Other duties as assigned

Position Qualifications:

• Excellent written and oral communication
• Excellent time management skills with ability to prioritize and multi-task  
• Ability to function as a team player, take direction, as well as work autonomously 
• Self-disciplined, detail oriented, and highly organized
• Competent with web-based applications, email, and Office 365 products
• Passion for the outdoor industry and sharing the outdoors with others

Preferred Qualifications

• Prior customer service experience 
• Prior sales experience with demonstrated ability to close and grow sales
• Prior experience with reservation software and/or CRM
• Knowledge of NOC activities and courses 

Physical Requirements and Environment

• Must be comfortable speaking with guests over the phone, via email, and in person
• Must be comfortable working in an indoor office environment
• Must be comfortable sitting for long periods of time

Primary Work Location 

• This role is hybrid and based on our Wesser Campus in Bryson City, NC. Candidates must be able to commute regularly to the Wesser Campus and should be prepared for occasional travel to festivals and events as required.

Schedule

• Schedule will generally be Monday - Friday with some overnight or weekend travel for trade shows and weekend hours during summer peak season possible

The above noted description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to provide a general sense of the responsibilities and expectations of the position.  As the nature of business demands change, so too may the essential functions of the position.

The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.